Location

Remote - Brazil

Work Timezone - Ideally PST

About the role

We’re looking for an experienced Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success. You’ll become a product expert, working closely with customers, third-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform. You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.

What you’ll be doing

• Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
• Own, prioritize, and trou...