Position Overview
Responsibilities:
Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environmentCommunicating effectively (both verbal and written) with our customers and internal stakeholdersCustomer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution timeAdding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support ticketsGive constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.Problem solving, having a natural curiosity and demonstrating the ability to learn rapidlyCommunicating well with different audiences (developers, technical and non-technical users)Should be flexible to work in 24*7 shifts based on business requirements, including night shifts o...