What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesMaintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate TeamProvide advice to BY partners and customers regarding industry best practices and process methodologyDocument learnings and create knowledge articles for repeated casesBring in new ideas for automation, re-use and service improvementsUnderstand the SaaS offering, features and functionality deployed for a given customerWork closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product DevelopmentContinuous learning on latest BY Planning SolutionsWhat we are looking for:Industry experience1+ years of Supply chain planning domain experience1+ years of experience in the Software/SaaS industryTechnical experience with BY products preferred specifically, Demand, F...