Enhance service desk operations as a Support Desk Consultant within a Microsoft-based environment. This hybrid role emphasizes technical support and operational improvement in a fast-paced setting.
Our client is seeking a skilled Support Desk Consultant for a 6-month contract, working 2-3 days per week on-site in Toronto. This position combines hands-on technical support, incident management, and mentoring of support analysts. You will drive improvements in service desk processes and ensure high-quality user support across the organization.
Key Responsibilities:
• Manage ticket queues and response times efficiently
• Act as senior escalation point for complex technical issues
• Support incident management processes with root cause analysis
• Guide support analysts to enhance team effectiveness
• Monitor SLA performance and identify process improvement opportunities
Requirements:
• Minimum 5 years in service desk or technical support
• Strong expertise in J...