Position Overview
Overview
Responsibilities
Managing the Support delivery towards Quorum clientsWorks closely with internal/external teams for cross utilization of competence, processes and toolsAccountable for customer’s case/ticket backlog, case escalations, major incidentsLeading and Co-managing support transitionsBe able to implement best practices in Support DeliveryAccountable for customer service governance, service improvement and service planningWorks with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progressSupport internal/external auditPeople management for team membersAnd other duties as assigned.Requirements
10-12 years of experience in the IT Industry with at least 3-4 years of them in end-to-end Service/Support Delivery ManagementShould have managed service delivery for global customers effectivel...