About The Role

Reporting to the Member Support Manager, you will be the first point of contact for members seeking support. You will assist members with matters relating to mental health, wellbeing, and physical safety through instant messaging and phone using bespoke systems developed by our in‑house engineering team.

With comprehensive training and ongoing support you will confidently respond to critical situations, applying sound judgement and working closely with your Shift Supervisor to ensure members receive timely and appropriate care.

The role supports a 24/7 operation and is primarily scheduled across seven days a week within core operational hours of 7:00 am to 11:30 pm on a rotating roster basis. From time to time, flexibility will be required to support shifts outside these hours.

What You’ll Be Doing

• Coordinate a wide variety of emergency and non‑emergency requests under the guidance of our Shift Supervisor
• ...