Join Top Hat as a Support Experience & Automation Specialist, working remotely to transform customer support through innovative automation strategies. Your technical skills will drive efficiency in service.

This full-time role at Top Hat requires a person with a systems-oriented approach to enhance our Self-Service Ecosystem. You will prototype AI solutions and streamline workflows within Salesforce. Your focus on handling escalations will help drive updates that prevent future issues, ensuring customer satisfaction.

Key Responsibilities: • Pilot AI workflows to reduce customer friction • Implement workflow improvements in Salesforce • Conduct root-cause analysis for technical escalations • Design automated training modules for partners • Support complex user requests during peak periods

Requirements: • 1-2 years experience in technical support • Navigate Salesforce backend efficiently • Logic-oriented mindset for scenarios and workflows • Passion for AI and ...