98% 15% year-on-year. 85%.
Productivity: Increasing tickets resolved per analyst by 10% year-on-year.
How you will lead:
Individual Contributor:
Lives our Officeworks values and behaviors
Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behavior.
Operates in line with applicable Officeworks company policies and Code of Conduct.
Demonstrates a strong sense of personal accountability and curiosity to learn and develop.
Qualifications and work experience:
Essential:
Education: Degree in I. T. or a related field.
Experience: 2+ years of Salesforce or enterprise application support experience.
Specialist Knowledge: Strong ITIL knowledge and troubleshooting expertise.
Core Skills: Excellent communication skills and a strong customer focus.
Technology Proficiency: Familiarity with ITSM tools, the Salesforce platform, Jira, Confluence, and monitoring tools.