98% 15% year-on-year.
- 85%.
- Productivity: Increasing tickets resolved per analyst by 10% year-on-year.
How you will lead:
Individual Contributor:
- Lives our Officeworks values and behavior's.
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behavior.
- Operates in line with applicable Officeworks company policies and Code of Conduct.
- Demonstrates a strong sense of personal accountability and curiosity to learn and develop.
Qualifications and work experience:
Essential:
- Education: Degree in I. T. or a related field.
- Experience: 2+ years of SAP or enterprise application support experience.
- Core Skills: Excellent communication skills and a strong customer focus.
- Technology Proficiency: Familiarity with SAP S/4 HANA, SAP BTP, SAP Cloud ALM, ITSM Platforms, and Jira.