Location: Lincoln – Hybrid (2 days onsite, 8-10 days/month)

Employment Type: Permanent

Salary: £27,500 per annum

About the Client

Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base.

Role Overview

We’re hiring a Support Analyst to provide first‑line application and technical support to customers via phone and email. This role focuses on troubleshooting issues, managing support tickets, and delivering high‑quality customer service.

Key Responsibilities

• Provide inbound support via phone and email
• Investigate and resolve technical and application issues
• Execute SQL updates and generate reports
• Manage and prioritise support tickets (Freshdesk)
• Maintain accurate documentation and ticket records
• Escalate issues where required and meet SLA targets
• Collaborate with int...