Support Analyst L2 (1st Line Lead)

Reference number: JR(phone number removed)
Location: Hybrid working - home and our office near London Bridge
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade: IT2
Salary: £35,900 to £37,000 per annum

We are looking for a Support Analyst L2 (1st Line Lead) to join our team.

Role summary

You will help us create success for our learners, candidates, clients, and colleagues by providing a high-quality, innovative, and efficient IT service that delivers technology to support Kaplan's business goals.

What you’ll bring to the role

This role is suited to a customer-focused technician who is comfortable managing business needs, working as part of a team, and has a natural flair for coaching and motivating people.

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Proven experience leading or mentoring a service desk team in a high-pressure environment.

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Stron...