Job Title: Support Analyst

Hours: Full-time (40 hours per week)

Location: Colchester (Hybrid – 3 days a week in the office)

Enigen is a multi-award-winning Oracle Partner, delivering CX and Supply Chain Management (SCM) technology implementations across a wide range of sectors.

With over 15 years of experience, Enigen has one of the largest portfolios of customers implementing Oracle applications.

The role is responsible for the end‑to‑end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services & Support team. Additionally, the job involves managing IT support tickets raised by the internal Enigen team and handling issues related to marketing automation tools such as Eloqua, Hubspot, Marketo, or similar platforms.

This will include communication with customers to obtain the necessary information to review and resolv...