Support Analyst

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Reports To: Platform Services Manager (who is located at HQ in Calgary, AB, Canada)

Job Summary:

The Support Analyst will provide support and guidance to users experiencing technical issues relating to Peloton’s Software Systems.

Job Schedule:

• 3 week shift rotation involving on call weekends, early shifts and day shifts

Primary Job Responsibilities:

• Provides technical support and guidance to resolve user problems
• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed
• Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings
• Maintains logs of support services provided in the tick...