Designs, delivers and governs KPIs, their directly linked processes and tools under GSC&S; ownership. Leverages these KPIs to create actionable insights and recommendations to GSC&S; and site/region stakeholders, supporting them in making the right decisions and fulfil KPI targets.

Works closely with Network Planning and site/regional reps to identify needs and opportunities for new KPIs, metrics and tools that support AZ Ops strategy and scorecard targets. Leads citizen development initiatives for these needs & opportunities, embedding new tools and KPIs in BAU processes.

• Citizen development, training and rollout of new KPIs and supporting tools: Through key connections with users of owned KPIs & supporting processes in Network Planning & sites - partnering with Supply Excellence, Demand Excellence, Network Planning and Ops site/regions reps in implementation.
• Design: Be responsible for the business definition of KPIs, dir...