Summary Supervisory Program Specialist is assigned to the Assistant Director's Office and oversees the Experience Office. You are responsible for oversite and management of the Experience Service Line. Functions as the key driver and champion for developing, maintaining and enhancing the associated programs, physical changes in the environment to ensure an exceptional customer experience. Defines new processes and practices of the healthcare model centered around beginning to end customers experience. Responsibilities Include but not limited to: Researches and evaluates existing programs having an impact on the Employee and Veteran experience, identifies gaps, and develops recommendations to ELT. Develops unique ideas that may be the first of its kind across the VA enterprise. Possess strong communication skills to include listening, observing, writing, speaking, and presenting. Provide program development and management. Developing and coordinating internal review and systems of evalu...