Position Overview
The Supervisory Field Technician oversees daily locating operations, field quality, safety compliance, and technician development. This role serves as the operational leader for field personnel while ensuring accurate utility locating, client satisfaction, and regulatory compliance.
Key Responsibilities:
- Supervise and support field locating technicians.
- Conduct ride-alongs, audits, and field quality inspections.
- Ensure compliance with 811 regulations and company procedures.
- Assist with escalated or complex utility locate situations.
- Mentor and train new locators on advanced locating techniques.
- Coordinate workload distribution and emergency response tickets.
- Monitor production metrics, ticket completion, and service quality.
- Conduct safety meetings and enforce PPE requirements.
- Investigate damages, near misses, and customer complaints.
- Communicate with utility ow...