Customer Service Representative

Our client is looking to fill a position for Customer Service Representative. The successful candidate will be focused on all the Order-To-Cash activities and some PTP activities to provide superior customer service in line with our policies whilst driving our commitments effectively.

Duties & Responsibilities Handling customers' purchase orders, using a mix of different technologies and processes ensuring effective service and administration support for the assigned customers in one or more business units, following compliance regulations. Provide delivery commitment to customers and follow up on order activity to alert customers in case of discrepancies. Inbound and outbound communication with our customers, local suppliers, and within the organization. Providing necessary shipping and quality documentation to facilitate shipments and collection of goods. Handling new customer requests creation. Handling and escalating customer complaints acro...