Position Overview
Job Description
- To be a visual presence in the Spa Bar.
- To run the shift and allocate daily roles to team members.
- Represent the Spa Bar in any relevant meetings..
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards
- To maintain operational stock levels and order as required
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform the Manager of the issue and any action taken.
- Take all opportunities to up-sell and create sales daily with all staff on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.