**Job Summary and Responsibilities**

**Job Summary / Purpose**
This job is responsible for supervising the daily operations of the assigned patient access staff in accordance with established policies, procedures, standards and regulatory requirements. An incumbent monitors accuracy, volume and staff productivity to assure compliance with internal standards, regulatory requirements and that work is conducted in a cost-effective and efficient manner. Work is performed behind-the-scenes, interacting with stakeholders on the phone.

Work includes: 1) supervising assigned staff (e.g. training, scheduling and evaluating) engaged in patient access activities in accordance with established operating standards; 2) serving as liaison with various internal departments in coordinating and/or resolving issues within scope of position; 3) assuring that all activities are timely and accurately documented; 4) implementing, within scope of position, solutions to resolve operational...