Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.

Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.

Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.

Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.

Resolves patient questions regarding payment requirements/charges referred by the registrars.