Flexible Work, Better Balance
The Night Operations Supervisor (NOS) is responsible for overseeing all-night Dispatch and Customer Service activity for their region. The focus of the NOS is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The NOS must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. The NOS position requires the individual to be strategic, forward thinking, and solutions oriented. The NOS is a key liaison between the daytime Planning, Dispatch and Customer Service groups to ensure all pieces are in place for Night Operations to run smoothly on a daily basis and is responsible for creating/facilitating a team mentality among all night staff. Must be well organized, an excellent communicator and have a keen sense of timeliness.