Supervise and develop a team of network engineers/technicians: hiring support, onboarding, coaching, performance feedback, training plans, and workload prioritization.
Serve as a hands-on network engineer as needed for complex troubleshooting, implementation, and operational support across data center, WAN/Internet, cloud connectivity, wireless, load balancing, firewalls, and circuits.
Own day-to-day operational execution for network services, ensuring SLAs and processes are followed for incident, change, and problem management (including after-hours/on-call coordination as applicable).
Oversee, planning and coordination of network changes: risk assessment, change documentation, stakeholder communications, implementation oversight, and post-change validation.
Drive problem management and continuous improvement by identifying recurring issues, leading root-cause analysis, and implement...