Field Service Supervisor - Lead Engineer

Nurse Call, Intruder, CCTV, Access Control or Telecoms experience

HYBRID Southeast of England - Kent, Surrey, Sussex, Hampshire, South London

The Role

As a Field Service Supervisor, you will be predominantly home based, supporting a team of regional engineers who provide repair and maintenance service covered by service contracts.

You will ensure we deliver first class customer service, whilst balancing customer needs, commercial considerations and the company's reputation.

Responsibilities include:

Support & manage the day-to-day operation of a team of Service Engineers, including the on-call rota
Provide leadership, support, coaching, and development to your team, including technical guidance and training
Review operational reports and performance data regularly, to drive improvements in productivity, first-fix rate, quality, stock control, and attendance
Support team members with r...