**MAIN PURPOSE OF THE ROLE**

Supervise the activities of a team of IT professionals who provide technical support to the organisation's information systems to ensure these systems operate effectively and reliably.

**MAIN RESPONSIBILITIES**

• Lead the day-to-day activities of a team of IT professionals to ensure that the organisation’s information systems and hardware resources function reliably.

• Activities of the team may include installing, configuring, administering, and maintaining a large system or several smaller systems.

• Supervise team members.

• Prioritise and assign tasks to ensure the team’s resources are used effectively and systems projects are implemented in accordance with project plans and budgets.

• Communicate with system users to identify and resolve user problems.

• Respond to more complex, escalated enquiries from team members and check the quality of their work.

**QUALIFICATIONS**