I. Job Summary

Oversees the transportation department of one or more locations within assigned geography; providing leader-ship within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

II. Essential Duties and Responsibilities

+ Maintain and manage inventory supplies to ensure that adequate inventories are always maintained
+ Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck)
+ Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required
+ Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc)
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