Position Overview
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.JOB SUMMARY
Supervises field and TQA field technicians and field audit staff to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximizes customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR JOB DUTIES AND RESPONSIBILITIES
Supervises a team of Field Technicians and TQA Field Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictateEnsures responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards<...