Job Purpose

Responsible to supervise the day-to-day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards. 

Key Performance Areas

• Shift Supervision


• Put in place staff scheduling and duty allocations to ensure maximum coverage.


• Handle shift briefings / handovers / shift reports.


• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.


• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.


• Report and resolve any issues experienced.


• Manage the control of stock and operating equipment as ...