Responsibilities

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
• Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
• Collaborate with audit teams during internal & external audits, ensuring compliance with industry regulations.
• Contribute to internal mystery‑shopping initiatives to assess the quality of customer interactions.