Ensure that department/individual targets are achieved through new business and existing customer sales.
Develop strategies that assist telemarketers to achieve daily, monthly, yearly targets.
To successfully train and develop new Telemarketers to sell AVBOB insurance products.
Coach and train existing Telemarketing consultants in line with changing markets on Sales Process Techniques to achieve daily, monthly and annual targets.
Manage team operations
People management (manage team morale, attendance, work schedules, resource capacity, and ensure team engagement).
General office administration and management of daily team operations.
Track individual and department performance, provide analysis and identify areas of improvement/ remedial actions.