Position Overview
Join Thermo Fisher Scientific, a global leader in science, and advance your career as a Customer Service Supervisor at our Shared Service Center in Costa Rica. This role is ideal for a motivated, customer-focused professional who excels in a fast-paced environment. You will lead a team committed to operational excellence and strong customer relationships — helping us make the world healthier, cleaner, and safer.
What You’ll Do
Lead and inspire a team of Customer Service Representatives, ensuring high standards across order management, quotations, invoicing, administration, and master data.Oversee daily operations and performance, ensuring benchmarks and service levels are consistently achieved.Drive the resolution of complex customer inquiries, handling partner concerns and collaborating closely with cross-functional partners including Finance, Logistics, Sales, Marketing, and Quality.Champion customer satisfaction initia...