Job Title: Supervisor, Customer Experience

Reports To: Manager, Customer Experience

Position Location: Vernon Hills, IL

Work Type: Hybrid

FLSA Status (Exempt/Non-Exempt): Exempt



Position Summary:

The Customer Experience Supervisor will be responsible for driving results and productivity of the customer experience team through effective supervision and communication. In this position, the individual will work closely with the Manager to communicate vision and execute strategic priorities and will help deliver stellar customer service results. This role will plan and manage the daily operations of team members to meet the needs of the customer while supporting departmental and organizational financial and operational. This includes managing training and development activities, metrics, quality monitoring for the team, supporting domestic and international commercial teams, including both technical and non-...