Job Summary

This role leads a team, reviewing and coaching performance, quality, behavior, and attendance at individual and team levels. It drives change, supports transitions, and empowers teammates to deliver great customer experiences. Responsibilities include career coaching, setting clear goals, achieving KPIs, overseeing hiring, onboarding, talent movement, and training while leading one‑on‑one coaching and team learning activities.

Responsibilities

• Coach and develop teammates through regular feedback, career guidance, and performance evaluations to maximize potential.
• Set clear goals, monitor key metrics, and drive team performance to exceed organizational KPIs and customer expectations.
• Lead one‑on‑one coaching, team learning sessions, and stand‑ups, tailoring development to individual and team needs.
• Champion change, support teammates through transitions, and cultivate a resilient, high‑performing team culture.