Title: Supervisor, Contact Center
Company: Tampa Electric Company
State and City: Florida - Brandon
Shift: 8 Hr. X 5 Days
Why This Role Matters
At Tampa Electric and Peoples Gas, our Contact Center is the front line of the customer experience - and this role is critical to how our customers experience our company every day.
We're looking for a Supervisor, Contact Center who can lead with purpose, develop people, and drive performance in a fast-paced, high-impact environment. This is more than managing call metrics - it's about building a strong team, improving processes, and delivering consistently excellent customer experiences.
What You'll Do
Lead & Develop a High-Performing Team

• Supervise a team of 15-25 Customer Service Professionals (CSPs) and/or Leads
• Provide coaching, feedback, and performance management
• Conduct performance evaluations and identi...