Genpact City of Johannesburg, Gauteng, South Africa

Overview

Inviting applications for the role of Supervisor - Assistant Manager .

Responsibilities

• Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
• Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
• Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
• Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
• Lead and manage: Oversee the daily operations of the voice customer service and outbound call team, ensuring high-quality service delivery.
• Performance monitoring: Track and analyze team performance metrics, providing regular f...