Position Summary

The Ticketing & Tariff Supervisor is responsible for analyzing, identifying, and actioning all tickets with potential financial recovery for our global offices. The candidate will be responsible for identifying process gaps that cause service failures and financial loss for immediate correction. The Ticketing & Tariff Supervisor must be able to work within multiple global distribution systems and must be a subject matter expert in front and back-office tools and processes. This Ticketing & Tariff Supervisor is also the main point of escalation for front line issues with ticketing and or pricing issues that require expertise in faring and possible communication and resolution with our airline vendors. This position is essential for the support of back-office Ticketing & Tariff Agents as well as Analyst for Ticketing and Tariff GBO in a high-volume environment. The Ticketing & Tariff Supervisor will be responsible for direct report staff and will oversee ...