Position Overview
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Responsible for performance management and development of the E-Billing team through regular 1-1s, coaching sessions, and structured performance reviewsLead daily operational management of KPIs related to electronic invoice submission, rejection rates, turnaround time, backlog management, and SLA adherencePrepare root cause analysis for missed targets, invoice rejections, and system failures, and drive corrective and preventive action plansOversee the accurate and timely submission of invoices across various customer e-billing portals and platforms, ensuring compliance with customer-specific billing requirementsMonitor and manage invoice rejection trends, ensuring prompt resolution in collaboration with Sales, Customer Service, and other cross-functional teamsDeliver clear and proactive communication and business partnering with supported business divisions and key global partners (, OtC Credit & Collections teams, IT, Commercia...