The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.KPIs
Guest NPS & retail shopping experience feedback eNPS & team engagement P&L delivery vs. budget Payroll & labour productivity RPRPRT – Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management) Team retention & development progress. General Duties & Key Accountabilities Commercial Performance · Deliver sales, margin and profit targets.
· Analyse weekly trading reports and implement action plans to improve performance.
· Manage stock availability, waste control and shrinkage.
· Optimise labour scheduling to balance service and cost efficiency.
· Drive promotional compliance and maximise seasonal opportunities. 2. Guest Experience · Champion excellent guest service standards across all departments.· Monitor customer feedback and res...