Position Overview
Job Description
Key Responsibilities:
Customer Relationship Management:
Serve as the primary point of contact for key clients in the oil and logistics sector.Ensure timely and professional communication with clients regarding orders, delivery timelines, and service updates.Resolve escalated customer issues promptly and effectively. Order & Delivery Coordination:
Liaise with operations and transport teams to ensure timely and accurate order fulfillment.Track deliveries, provide customers with real-time updates, and manage delivery documentation.Ensure customer requests are clearly understood and communicated across departments. Team Leadership:
Supervise and train the customer service team.Set performance targets and monitor service KPIs.Coach team members to handle client interactions professionally and effici...