Job Description

Department: Retention

Location: Manchester(On-site)

Our Vision: Changing lives through education.

What We Do: You’ll be at the heart of the student experience, building meaningful, trusted relationships and becoming a key point of support throughout their learning journey. By working closely with students, you’ll identify barriers early, provide tailored guidance, and help unlock the solutions that keep them engaged, confident, and on track for success.

This is a hands-on, fast-moving role for someone who genuinely cares about people. You’ll bring standout communication and customer service skills, a proactive, can do attitude, and a natural ability to connect with students and colleagues alike. With passion, empathy, and sharp problem-solving skills, you’ll make a real, visible difference to students’ lives every day.

About the Role: