Job Summary

The Student Representative Officer is responsible for communication between students and relevant departments to ensure smooth access for students to academic, administrative, and support services. The role supports students with inquiries, feedback, and service requests, directs them to the relevant departments for timely resolution, maintains accurate records of student interactions, resolves issues, and contributes to the continuous improvement of service delivery.

Educational & Professional Qualifications

• Bachelor’s or Master’s degree in Business Administration, Communications, Public Relations, or a related field.
• 1 to 2 years of experience in customer service or student handling, preferably in a higher education environment.

Skills & Competencies

• Strong interpersonal skills with the ability to engage effectively with students.
• Proven ability to resolve issues constructively.