As a Student Customer Care representative your responsibilities are:

• Answer incoming calls from travellers and provide immediate guidance


• Coordinate practical assistance such as towing, repairs or mobility solutions


• Deliver clear information and keep customers reassured throughout the process


• Register each case accurately in the internal system


• Follow up ongoing files until the customer is fully helped


• Collaborate efficiently with external partners and internal teams

A successful Student Customer Care representative should have:

• You are a student available during the summer months


• Strong communication skills and experience in customer‑oriented tasks


• Good command of Dutch and French


• Ability to stay calm and solution‑focused in unexpected situations


• Team‑player with a proactive attitude and interest in customer service