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The Servicing Strategy Manager II will Supports the development and implementation of the Loan Servicing Division strategies, promotes and implements process optimization, and solves ongoing business issues. Oversees a portfolio of continuous improvement engagements identified to materially improve business performance, shapes the deployment of continuous improvement methodology, and develops tools/analytics to drive cultural and organizational transformation to accomplish business objectives. Collaborates with senior business leaders, functional leaders, and employees to understand needs, map current states, design future states, and deploy sustainable processes. While the primary focus of this role is in either mortgage lending or loan servicing, incumbents will also participate in cross-functional strategic projects across the enterprise. Perform all duties in accordance with all company guidelines and applicable federal, state,...