foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Key Responsibilities

• Strategy Development and Execution
• Strategic Planning: Partner closely with the Senior Director and leadership team to shape the CX & Service Operations strategy, ensuring alignment with company priorities and financial targets.
• Translation to Execution: Convert strategic priorities into clear roadmaps, initiatives, and OKRs across Service Operations.
• Prioritization: Support trade-offs and decision making by bringing structure, data, and clear recommendations to leadership.
• Chief of Staff and Governance
• Operating Cadence: Own...