**About this role**

**About Client Services Solutions**

Client Services and Solutions (CSS), part of Technology & Operations, delivers outstanding client service. CSS works closely with client-facing teams throughout the firm to improve and provide a seamless client experience. Our vision is to make BlackRock easy to do business with and deliver consistently high-quality service across all products using optimized technology.

**Where we come in!**

Within CSS, the Strategy & Change group handles essential Client Experience Delivery (CXD) initiatives for the enterprise. They work closely with business, technology, and operations leaders to turn strategic goals into clear priorities, scalable operating models, and actionable change. This process clarifies key objectives, encourages aligned responsibility, and builds momentum to reach measurable results and lasting adoption.

**Where you come in!**

As a Strategy & Change Business Analyst...