A global leader in customer experience is seeking a Workforce Scheduling and Forecasting Specialist in Pampanga, Philippines. This role requires 3-5 years of experience in call center environments and a diverse skill set in workforce management, scheduling practices, and excellent communication. The specialist will manage and optimize staffing schedules, analyze trends, and ensure service level agreements are consistently met. Candidates should be detail-oriented and able to work flexibly to meet changing business needs.
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