Become the Senior Manager – Order Desk at Stage Windows & Doors, optimizing the order management cycle in a high-volume manufacturing setting. Lead a dedicated team to improve processes and customer satisfaction.
This full-time role emphasizes leadership in managing complicated orders and exceptional customer service. You'll work alongside the Sales Director, ensuring efficient processing and resolution of client requests. The position requires effective mentorship, process optimization, and collaboration across departments to meet customer expectations.
Key Responsibilities:
• Direct and oversee order desk operations and team performance
• Troubleshoot complex orders and customer inquiries
• Enhance the order management cycle for accuracy
• Standardize processes with SOPs and KPIs
• Collaborate with Production, Finance, and Sales teams
Requirements:
• Education in Business Administration or similar
• At least 7 years of experience in order management
•...