Position Overview
Introduction
Job Title:
Strategic Operations Manager
Overview:
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
Job Description
Responsibilities:
Drive execution of short-, mid-, and long-term strategic initiatives across sales, pre-sales, marketing, and customer success.Define and track team KPIs/OKRs aligned to business goals.Prioritize and track key initiatives — maintain dashboards, scorecards, and status reports.Manage weekly, monthly, and quarterly business reviews — prepare agendas, track actions, and follow-ups.Partner with cross-functional leaders to remove blockers, drive accountability, and ens...