The Strategic Insights Analyst Specialist serves as the experience lead and Subject Matter Expert (SME), providing analytical, research, and project management support to the Customer Operations, Safety & Training (COST) organization. This role focuses on delivering actionable customers and business insights to drive continuous improvement across core operations.


The analyst gathers and synthesizes information from multiple sources—including internal data, third-party research, and publicly available information—and collaborates with data specialists and cross-functional partners to deliver clear, compelling solutions that inform business decisions.


This position plays a critical role in:



+ Identifying trends and forecasting performance
+ Summarizing root causes of operational challenges
+ Evaluating industry’s best practices and implementation pathways
+ Recommending process improvements across business units and customer interaction...