This Opportunity

This is not a typical program management role. We’re looking for a **Strategic Execution Lead** who takes ownership, cuts through ambiguity, and delivers real outcomes across a complex transit environment. Embedded within the agency’s Customer Experience office, you’ll work across all levels of the agency to drive high-impact improvements from concept through implementation and ensure they stick.

WSP is seeking a hands-on operator who can translate strategy into action and deliver measurable improvements to the transit rider experience. This individual will serve as a fully embedded partner within the transportation agency, operating as an extension of agency leadership to drive customer experience innovation, real-time information improvements, and operational performance initiatives from concept through execution.

This role is ideal for someone who thrives in ambiguity, takes initiative without waiting for direction, and is motivated by s...