JPMorgan Chase & Co. is seeking an Escalations Team Lead in Edinburgh, Scotland. This role entails overseeing the Escalations team, ensuring compliance with service level agreements while assessing escalations from various teams.

The ideal candidate should have proven management abilities, strong communication skills, and a solid understanding of KYC and AML processes. You will manage performance of specialists, develop training plans, and liaise with senior management to ensure KPI alignment.